For Current Members
Making a Claim
All extended health claims should be processed through Green Shield Canada. Items such as prescription drugs are usually processed through direct payment by showing your Green Shield Identification Card. Other health claims not processed by a few different methods.
The Green Shield Canada website had a lot of helpful information for current members of the plan. Please visit Green Shield Canada for more details on how to submit a claim, the forms needed, the descriptions of different benefits, and more.
Employee Assistance Program (EAP)
An Employee Assistance Program (EAP) is available as a part of your insurance coverage. The EAP is a confidential support service that can help you solve all kinds of problems and challenges in your life. You and your immediate family members (as defined in your employee benefit plan) can receive support over the phone, in person, online, and through a variety of issue-based health and wellness resources. For each concern you are experiencing, you can receive a series of sessions.
Examples of items your EAP can help you with:
Personal Stress, Depression, Grief & Loss, Relationship Conflict, Parenting, Family Relationships, Legal Advice, Credit & Debt Management, Child & Elder Care Resources, Work-related stress, Addictions, Weight Management, Health Concerns, and more.
For more information on the EAP Program, download the EAP Brochure available in the Documents section of Help for Pastors.
For immediate, confidential help, access your EAP by calling toll-free 1-800-387-4765 24 hours a day, seven days a week. Or access counseling online at Shepell fgi.
